[Resolved] Zoom Car — outstanding amount for no reason

Shubhamg007

from Bengaluru, Karnataka

Address:	Mysore, Karnataka, 570015
Website:	www.zoomcar.in

We booked a car, but it got wrecked in between our journey. Our whole trip got spoiled, we have to stand outside on the highway while raining for 3 hours. They promised to return the taxi amount too, but now instead of returning the amount they are imposing unethical charges on us.
We used our car for half of the kilometeres only.
Instead of returning the paid amount and the taxi amount, they are imposing a huge outstanding amount.

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Dec 7, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Zoomcar Customer Care's response Hello Shubham,

Greetings!

Please accept our sincere apologies for the inconvenience caused during your reservation. This is definitely not the experience we aim for our customer and it is was truly disappointing to read your feedback.

Request you to share us the booking details at [protected]@zoomcar.com for us to have a check and do the needful.

Regards,
Kiran.S