[Resolved] Zoom Car — outstanding amount not clearing

kiraankumar

from Bengaluru, Karnataka

Address:

560068

Hi,

I took zoom car fro rent on 12-sep-2017, i travelled 20 km in city and tyre got punched (Because they are using stock tires it got busted in middle of road i struggled a lot to get tyre change in middle of airport road) i lost belief on car condition and returned back.

Zoom car representatives said they will do inspection on tyres with refund my amount, after seeing my account i was shocked to see that there is another 1500 outstanding amount in my zoom car account.

They didn't refund my amount (2225) and they are calling and asking me to pay balance amount (1500). I called so many time s and they are not responding.

Zoom car is looting customer money.

Booking id: jps6tv267

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Feb 4, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

Zoomcar Customer Care's response Hello Kiran,

Greetings!

We understand your concern here and we did check the above issue. We see that our team has already reached out to you and shared an update on the escalated issue. As the charges are appropriately levied on the booking, we will be unable to alter the same.

Regards,
Appachu
Zoomcar

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Cycle no : 100222

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