[Resolved] Zoom Car — outstanding charges without any explanation

Hardik Vala

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi,

I have made booking with zoom car on 27-jun-2019. Booking id is:- jps6b4vvo.

I have completed booking successfully before time. I have not exceeded free km limits and fuel meter was also showing more fuel then started. I have also parked my car at proper location.

On difficulty i have faced was while completing booking after uploading all photos of car i was not able to lock the car through application.

On application it was asking me to call for customer support [protected].

Now this customer helpline number is not tariff free. Why its so zoomcar?
Most of the people now a day will be using unlimited planes in there mobile they want be having balance. And as zoomcar is providing a time critical services this helpline number should be free. Assume one person got an accident and not able to call this helpline number as he is using unlimited plans.

Secondly, i have tried for 1 hours to call customer car but every time i press "6" - for any other query my call use to disconnect. Till date 4-july-2019 its same.

Without explaining to me for above booking they have charged 192 as outstanding charges.

I have tried to reach zoomcar many time through feedback, helpline number and sending e-mail though there help and support section. No response till date.

Really bad customer service from zoom car from every point.

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Aug 10, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2019

Zoomcar Customer Care's response Hello Hardik,

Greetings!

We are sorry for the trouble caused during the reservation. We did check the booking and have reversed the same. Rest assured, we have already escalated the issue to our ground team to check on the issue with the locking and take appropriate measures.

Regards,
Appachu
Zoomcar

Verified Support

Jul 05, 2019

Zoomcar Customer Care's response Hello Hardik,

Greetings!

We are sorry to know about the discrepancy in the billing. Upon checking, we see that the charge has been reversed under the booking. With regard to customer care, we are sorry you will not be able to reach out to our customer care if you have activated the plan to your number. However, we have noted this as feedback, we will share it with our concerned team to have this checked and review.

Regards,
Ramya. S