[Resolved] Zoom Car — over charges for a trip id: jps66iwp7

Sravan Jitendra

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 560100

Dear team, i have sent a detailed e-mail with all my queries on 30th oct 2019 at 7:58am form "sravankumar. [protected]@gmailcom" to '[protected]@zoomcar.com'.

Please see the details below (Coping email content)

Dear team,

I had a trip strted on 29 oct2019 and completed on the same day. Booking id is jps66iwp7.

There is an out standing amount of rs426, which was due to late return. This is wrong projection. I have few issues related to this

1) the car is supposed to be delivered at keys hotel, hosur road (Pls check the screen shot attached). But, when i reach keys hotel at 6am,, i realized that location is changed. So, i took a auto to reach the new location paying rs 200. The car location was again showing wrongly. I called the call center and they gave me coordinates then found the car at 7am.

1) dealy isse: this 1 hour dealy is zoom car service mistake. Please pay me late hand over charges and auto charges of rs200, for changing location. So, i should get 426+200=626 rupees. Please arrange for refund as soon as possible.

2) fuel issue: in the beging diesel was 15%. At the time of return there is about 25% fuel. Iam attaching fuel bill as a proof. Which means, you should refund money for 3lts diesel. Please start the refurnd process as soon as possible.

3) deposit (Re tuning car) issue: the deposit of car is supposed to be at 9 pm. I am at the location by 9:06 pm. I have started checkout process by 9:10 pm. Please check. At that location, network was slow. Also. It was heavily raining. So, to take 360 degree view photos, it took long time. This is again zoom cars mistake, for selecting a remote location.

As a summary. You are due to pay me 626+220= rs 826. And waiver of out standing amount of rs 426 (Late return charges).

I am a customer zoom car service since 2 years. I am very dis pointed with this trip, on top of that you are enforcing charges on me. This is really a awkward situation situation.

Regards,
Sravan
[protected]

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Dec 11, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2019

Zoomcar Customer Care's response Hello Sravan,

Greetings!

Please accept our sincere apologies for the trouble that you had to go through. Upon checking, as per the GPS report, the vehicle was available at the location which we shared. However, as you find difficulties to find out the pick-up location, as an exception, we have reversed the late fee and late charges. Unfortunately, we regret to inform you we will not be able to process any refund here.

Regards,
Imran
Zoomcar