[Resolved]  Zoom Car — Overcharging for the app's mistake

Address:	Bangalore, Karnataka, 560080
Website:	www.zoomcar.com

I booked a cab (booking id Your Zoomcar Booking : JPS6VP2R0) on 20th august from 8pm to 22nd august 12 midnight and picked it up from palace grounds location. First of all they gave me the car at 10:45 pm, secondly their app says i made a booking for 20th august 8pm to 21 august 12 midnight which means they expect me to return the car in 1 hour. I had to travel to mysore and calicut and returned the car at 10.30pm on 21st, my citrus wallet has 5700rs and they have now charged me with all possible fines and everything they felt like and said I am liable to pay 23000 Rs. This is only because of their app's mistake. I also had the worst experience of customer service from the customer service personnel where i had to wait for 5 to 6 hours to report the issue because the line does not either connect or gets disconnected automatically. The customer service person puts you on hold and never get back. In total I spoke to about 5 people for about 5 hours explaining the same thing. I shall only pay for what I have used and I am not liable for the company's or app's mistake.