[Resolved] Zoom Car — pathetic service by zoomcar - booking is made for 2.5 days and zoomcar hasnt delivered the car not is the amount refunded.

Jaibatra

from Madanapalle, Andhra Pradesh

Address:

Pune, Maharashtra, 411057

Sadly, I had made a booking on zoomcar from 13th july to 15th July for a ford Freestyle and even till today (18th July) the car is nowhere to be delivered nor is the amount refunded.

I have tried reaching out to customer care number but it stays on hold (not able to reach them in 6 Days so far!!). Sent them mails on [protected]@zoomcar.com but “No Response”.

I just want my booking amount to refunded to my Credit Card at the earliest so atleast i dont have to pay unnecessarily.

Posting a snippet of current booking status (3days after the official return time).
It still shows as upcoming booking WTH!!

Never expected this sort of booking handling from a company like Zoomcar ( Simply Pathetic !! )

+1 photos

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Jul 20, 2019

Complaint marked as Resolved

[email protected]

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2019

Zoomcar Customer Care's response Hello Jaibatra,

Greetings!

We are sorry for the trouble caused due to the vehicle shortage. We are already working on our negative inventory to ensure such escalation are reduced and we serve well to our customers. Also, we believe you have received the refund.

Regards,
Appachu
Zoomcar

Jul 19, 2019

Updated by Jaibatra Yes i did receive the refund today, but how about all the mental & physical harassment caused by your company, also the heavy amount i had to shell out to get cabs at last minute.

I lost a day of my trip and my hotel booking for 13th July, i just kept on calling your Customer care with “0” response.

I don’t have words to describe the amount agony you guys have caused, i don’t think i’ll ever be able to use your services again.

Very very disappointed with ZoomCar !!

Verified Support

Jul 26, 2019

Zoomcar Customer Care's response Hello Jaibatra,

We sincerely apologize for the inconvenience caused during the reservation. We have escalated the matter to the concerned team to act on the escalation raised. Please note, we are working on implementing new features to ensure that such escalation is reduced and we serve well to our customers.

Regards,
Guru Kiran
Zoomcar

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Comments

KRISHNA SAP

Hi Team, I have made 2 bookings 31st october 2020(JPS6NVSAQ) and 11th December 2020(JPS6NF8NM) and I have cancelled the rides. Till today I did not receive my refunds.