| Address: | Mumbai City, Maharashtra, 400101 |
| Website: | www.zoomcar.com |
Let me inform you that i am facing a ridiculous and terrible experience due to zoomcar and your ruthless incapable executives. Is this the way you treat your loyal customers?
My car broke down at rohtang pass, 4 kms from a village named marhi in himachal pradesh. If you ever get a chance to visit that area you would know that there is no network coverage in that area. I make several calls to your company and coordinate with mahindra service center and finally get help after 5 hours of being stranded at the middle of nowhere. Later after that zoomcar doesnt provide me any backup vehicle to continue with my trip and provide me with a cab that would drop me till a distance o[censored]p to 50kms at the max and ask me to pay for the further kms, wow! Excellent customer service!! My whole itenary gets disturbed, i had pre booked hotels in kasol, simla and amritsar for the next 3 days’ worth 15000 approximately. Lost all the money. The next day i go and meet the service manager of shimla automobiles mahindra, mr. Pravin sharma at mandi which is 108kms from manali at my own conveyance. He clearly mentions me that the vehicle hasn’t broke down due to customers’ fault, a screw from the engine oil chamber somehow fell off which eventually caused the leakage of the entire engine oil due to which the engine seized. The service manager himself spoke to zoomcar's executive, mr. Sachin pujari on phone in front of me and clearly mentioned that “there is no external damage in the car.”
(Let me also mention that, mr sachin pujari was the executive on loop, and i’m unaware of how many such executives by the name “sachin pujari” zoomcar has, cause every time mr. Sachin spoke with a different voice. Funny, isn’t it?)
Well, i have photographic evidence of the job card as well as the oil chamber there is no external damage on the oil chamber as visible in the picture and as verified and stated by the service manager. The job card clearly mentions “oil slump drain nut missing”
After all this i continue my trip by renting cabs and spend 22000/- all total on cabs which was totally unplanned and expect that when zoomcar sends me the refund of the diesel and the amount of the unused hours (Approx. 3and1/2 days) i would be able to recover some losses.
I spoke to their executives another couple of times after i returned back to mumbai. One fine day they update a notification on my app stating to pay rs5000/- as a damage fees and send me a mail stating the same, i mean if your passion is to rob people, why open a company, come to our houses, slit our throats and take away as much money as u want.
And to my surprise today they send me a mail stating “no refund will be given to you, kindly pay 5000/- at the earliest”. Wow!!! Amazing service, they should be awarded with the best online car booking portal service award worldwide! Disappointed is too small a word to express what i am feeling right now.
My booking details:
Vehicle: mahindra scorpio
Vehicle number: dl1n 8299,
Booking number-jps6vuoq2
Booking duration: 12/05/16 at 00.00 hours to 18/05/16 at20.00hours
Car broke down: 15/5/16 at 14.00 hours
Diesel filled (With bill): 4000/- (Aprox)
Amount paid: 26960/-
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