[Resolved]  Zoom Car — pathetic service, no refund nobody picks up the call, no resolution provided.

Address:	110091
Website:	www.zoomcar.com/delhi

This is regarding booking id # jps6213ys. The cost for 4hrs and 60kms driving was 920kms and i gave a deposit of 5000 inr as well. Before booking started i was told that they cannot provide me car the from the pickup location they mentioned at the time of booking you have to come to some different location to pick up the car. This disturbed my plan as the new location was 10kms far then the previous one, they said they will pay for the two way taxi cost. I had no option because they changed everything at the last moment so i said ok ill come to new location. I was 15 min late when i reached so i was expecting the executive will speedup up the initial level formalities but instead he was too slow and i was again more 20 min late. Finally when we picked the zoomcar only after 5kms of driving tyre got punctured. It took half n hour to replace the tyre and we fixed the puncture from our pocket money. When we reached to park back the car the zoomcar executive told us that he will charge 3500 inr for that puncture, whick we had already fixed. I called zoomcar team to report incident and they said sir we will help you once they charges told by executive gets uploaded into the system. I called them after charges got upload but since then nobody is picking up the phone, what a team of crooks. My taxi charges are 950 inr they said they will help me with the refund of that also... But as they are not picking up the phn i have got looted there also.