[Resolved] Zoom Car — payment being charged twice, request a refund

vijaymudliar

from Gurgaon, Haryana

Address:

Pune, Maharashtra, 411027

Date: August 30th, 2018
Name: Palak Mohod
Registered mobile number: [protected]
Payment mode: Debit card.
Place: Pimple Saudagar, Pune

Issue:
While trying to make a booking on your website for September 06th, 2018 we were being charged twice. Please review a copy of the bank statement below. I did talk to Saif ( at Zoomcar customer support ) who advised I can share a copy of the statement to confirm it.

Resolution:
While I do not accept this behavior as I have a long relation with zoomcar, I request for a refund of Rs. 4716.00 which was overcharged.

Note:
My booking for September 6th is still on, I would like to continue with the booking so please do not cancel the booking.

Please do not hesitate to call me on +91 [protected]

Regards,
Vijay

+1 photos

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Oct 8, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

Zoomcar Customer Care's response Hello Vijay,

Greetings!

We are sorry for the trouble caused. We did have a check and see that the bank was unable to authenticate the transaction. Hence, the transaction was failed. We request you to please check with your bank once.

Regard
Wasim
Zoomcar