Zoom Car — pdel trip started and unable to unlock the bicycle

Address:	Pune, Maharashtra, 411057
Website:	PDEL(ZOOM CAR)

Hi team,
Today morning i have tried for the pedl and i was unable to unlock the bicycle and i have found none for the help near by and i have tried it for about an hour and i was failed in unlocking the bicycle and so i left the bicycle and came back. Later when i went to the pedl page to view the status it was that trip was going on and i have been charged for that which is not at all fair and its been like more than 10 hours it still says that trip is still going on. It has already exceeded 20 rupees and i haven't ride the bicycle.
Can you please help me in solving this issue.

Please find the attachment.

Please the details of the bicycle
Cycle no. 101081
My mobile number : [protected]

Location : sbi intouch, hinjewadi, pune.