[Resolved] Zoom Car — pedal cycle won't unlock in ongoing trip.

SwatiLimaye

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 411057
Website:	www.pedl.zoomcar.com

I rented a cycle from pedl and took a break by locking the bike as per the lock option. Now my bike wont unlock after repeated attempts. I am getting charged for the bike im not using and neither can i take the bike to any station to end the ride since it wont unlock.
Cycle number : 102283
Date n time: 18 december 2017, 8.27pm.

Kindly take this as an official complaint.
A helpline number for pedl is required for pedl on high priority since there have been many such issues faced by users.

The only helpline number available is for cars in zoomcar and does not provide for the pedl service.

Pls address the issue as early as possible.

Regards
Swati

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Jan 20, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Zoomcar Customer Care's response Hello Aditya,

Greeting !

Apologize for the delay in response. We did have a check and see that the booking has been had been completed.

Regards,
Kiran.S

Verified Support

Dec 20, 2017

Zoomcar Customer Care's response Hello Swati,

Greetings!

We are sorry to know that you were unable to unlock the cycle. We see that the trip has already ended.

Regard
Wasim