[Resolved] Zoom Car — pedal ride is not ending

Rit Ritu

from Hosur, Tamil Nadu

Address:	560102
Website:	Zoomcar pedl

Its take me to reach my destination arond 8min. While tried to end the trip, trip was not getting end and showing patking is full. Rest one hour i tried to end the ride in two stations both r showing same. Though pedl station was empty. Face the issue every day. After 1hour 13 mins trip got end.& deduct 24 rupess. Want this refund. If any bug is there in the application you shouldnt deduct money from customer account. Or this is the money making plan???
Claim refund for below cycle

Cycle no -3244458

+1 photos

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Jan 16, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Zoomcar Customer Care's response Hello Rit,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Ramya. S