[Resolved] Zoom Car — pedal trip was not ended

nikhilkumarmodi11

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka
Website:	pedl.zoomcar.com/faq-support

Hello,
I had booked a cycle on (4-dec) around 7:02pm. When i tried ending trip after reaching destination (Where other cycle are already parked). It shows my unable to end trip.
My book cycle id is : 3185563

Worst thing about zoom (Pedl) their is no customer support on their app and website for cycle.
Still they are charging (Continous as 3 rs for every 10 mins) for their failures.
Please help me ending this trip and charge this trip for what is was used. I. E. 3 rs only (As i drive only dot 9 mins)... And cycle condition was also very bad, one break was not there and chain is also removed.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Jan 15, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Ramya