[Resolved] Zoom Car — pedal was end trip but money deducted for 117 rs | |||
I would like to request you that, as i am a regular customer, in maximum cases i will use this pedal cycle service trips only one regular route. If you want you can verify with my registered mobile number : [protected]. About my past trips And my last trip on 23rd august, 2018 was also started at 07.18pm from nh hospital regular location. And i parked that cycle in pedal station only that too before 8.00pm and that day i was having bus at 8.15pm from silk-board which was near to my regular end trip location. And i have gone through your terms and conditions. My cycle no. 3217802 was there in pedal station only that too before 8.00pm and if you need please do confirm using gps service for the particular time that cycle location. I was having bus at 8.15pm to travel another city. For your reference i am sending you some my booked red-bus travel ticket screen shots and my all zoom car messages which were i will regularly get for my trips. My cycle was there in pedal station only that too on or before 8.00pm on 23rd august, 2018. Now it is asking for another 117rs to paid due. Please help me out from this to continue your service Was this information helpful? | |||
Jan 4, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 28, 2018 Zoomcar Customer Care's response Hello Laxman, We are sorry to know about the trouble that you had to go through. We request you to follow the below steps and raise your complaint through the app. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions Awaiting for your response. Regards, Sowmya | |||
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