[Resolved] Zoom Car — pedl - couldn't end trip for almost whole day!

Ananya S. Rao

from Bengaluru, Karnataka

Address:	560012
Website:	Bicycle rental

I started the trip with cycle no: 3230108 on the iisc campus on 17th october at 2:17 pm. Couldn't end the trip after i reached my destination within five minutes. Tried in the evening and the night but the app just kept saying cannot end trip please try after sometime. There is no number to contact and make a complaint too. With the help of a friend i got a number the next day and the customer care executive ended the trip on 18th october. I was unfortunately charged 366 rupees for the trip!! And the executive asked me to to pay the amount first and then request for the refund.
Kindly look into the matter and please initiate a refund for this really expensive cycle trip.

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Nov 27, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2018

Zoomcar Customer Care's response Hello Ananya,

Greetings!

We are sorry for the trouble caused, please raise your concern through the application for us to have the same checked.
Step 1: Click on the hamburger menu in the app (three dots on the top left-hand side), Step 2: Select “My Trips”, Step 3: Select “PEDL”, Step 4: Select the trip where issue needs to be reported, Step 5: Follow on-screen instructions.

Regards,
Appachu
Zoomcar