[Resolved] Zoom Car — pedl cycle[protected] chain issue midway trip; unable to end trip.

abhineet kapil

from Nashik, Maharashtra

Address:	Pune, Maharashtra, 411014
Website:	Zoom car

Hi,
The pedl cycle 3199189 that i booked had a faulty chain; it kept coming off time and again. I was able to put it back couple of times. But then it came off and got stuck. I wasn't able to put it back on. And the next cycle station is close to 1km away, so i can't carry the cycle manually to the next pedl station.

Also, there is no customer support in pedl app for such scenarios; how do you expect customers to reach out to you?

Please fix the cycle chain and close my trip.

+1 photos

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Dec 12, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Zoomcar Customer Care's response Hello Abhineet,

Greetings!

We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar