[Resolved] Zoom Car — pedl cycle - charges for a trip which did not start

steffy jolly

from Pune, Maharashtra

Address:

Bangalore, Karnataka

I tried to book a pedl cycle from IISC campus, but was not able to do it as the Zoom car app showed that the cycle is punctured. Later after 1.5 hrs I got a message saying that my free minutes for the day are over and Rs 6 is charged for the cycle usage. This cannot happen as the trip should not start for a damaged cycle. Even if it started, it should automatically end as the cycle was never unlocked. Kindly resolve it.

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Jan 6, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Zoomcar Customer Care's response Hello Steffy,

Greetings!

We are sorry for the trouble caused. Kindly share the below details for us to have the issue checked.
Cycle #:
City:
Email ID:
Contact#:

Regards,
Appachu
Zoomcar