[Resolved]  Zoom Car — pedl cycle incorrectly charged.

Address:700156
Website:Pedl.zoomcar.com

So i booked a pedl bicycle in newtown kolkata. But i was unable to either unlock the bicycle or end the trip. So i emailed them thrice through their app zoomcar. I didn't get any response. Now i've received warning messages to return the bicycle which i couldn't even unlock. I've been charged incorrectly before but there's no way to contact them immediately or efficiently to inform them of the issue or get any suggestion except few pre-written things on their website or app. 18 rupees is a big amount when you've been charged for nothing, i want my money back. And if possible pls provide a better customer service. Do not let suffer your every customer just because a few have done damage. I hope my issue will be resolved.
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May 23, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2018
Zoomcar Customer Care's response
Hello Saurabh,

Greetings!

Please accept our apologies for the trouble caused. Please send an email through our contact us page for our team to have a check and do the needful at the earliest.

Regards,
Rohit
Apr 12, 2018
Updated by saurabh saishav
I've sent you people 3 e-mails and haven't received a single response and have received a pending charge instead of rs. 27.
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