[Resolved]  Zoom Car — pedl cycle is charging me unnecessarily, cannot end trip

Address:

560102

Booked a pedl in hsr layout only to find out the cycle is in very bad condition with no functional brakes. Tried to end my trip immediately but it said that the station is already full and i should take it to another station to end. Taking it to another station would have been dangerous and inconvenient as it would be a waste of valuable time. Tried contacting pedl customer care but they would not give me an option to talk to an employee as the app said it isnt receiving an end trip notification to go further with the process. I closed the app thinking they will automatically deal with the issue and left the place for work. I realised today that they're still charging me and the bill has come up to ₹1700 with no option to end trip or contact customer care when i haven't moved the cycle from the original location. I'm attaching a screenshot of my attempt to contact customer care.