[Resolved] Zoom Car — pedl (cycle number 3166569) pedl trip : not able to end since yesterday. incurring charges.

Rajatkumar1985

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411045
Website:	pedl.zoomcar.com

Hello,
This is extremely urgent. I am using pedl service in baner, pune and have pedl subscription as well. The issue is regarding cycle number 3166569.

I tried to unlock the cycle yesterday evening but i got an auto response that the cycle is punctured and try another one, the other option was in bad shape and i walked to my destination. But around 10 pm to my surprise, i got a message that my trip on cycle is still on and i'm incurring charges on it. I tried to end the trip but the app was not allowing it (Screenshot attached). Annoying fact is you don't have an instant helpline number service, in such discrepancies and emergency situations.

Even though i had a meeting in pimpri, i went to the cycle parking spot this morning. The cycle was locked (Photos attached) and i also tried to unlock and lock it but it was not getting unlocked as well. I again tried ending the trip but the app is not allowing it (Screenshot attached).

Since i'm losing 2hrs of free cycling time as well, please end the trip and refund my money back. Also, i expect that my lost subscription time of 2 days will also be restored.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 18, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar