[Resolved] Zoom Car — pedl cycle sharing

Sammy20

from Pune, Maharashtra

Address:

411006

I booked a pedl cycle from my phone. I am unable to lock the cycle. When i unlocked the cycle the first time with the phone, i saw that it was forcefully unlocked prior by someone. I tried to lock it and get another cycle but could not lock it. Now since i am unable to end my trip. 3/10min is getting deducted continuously. Cycle no. 3227063

Also, on the app, there is no phone number or email id mentioned for pedl related problems.in the faq section, it is said that if the cycle is unable to get locked, to contact the customer care team, but no contact is mentioned. Zoomcar has a number which only assists for car hire related queries.

I would like a refund of the amount being deducted.

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Dec 23, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Zoomcar Customer Care's response Hello Sammy,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar