[Resolved] Zoom Car — pedl cycle - unable to end the trip

Vijay Kumar Yarlagadda™

from Pune, Maharashtra

Address:	Kolkata, West Bengal, 700156
Website:	ZOOMCAR

Hi team,

I booked a cycle 3237404 stationed at my office location & used it for around 03-05 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3237404
Name - vijay
Area - newtown, bustop, kolkata.

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Jan 6, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Nov 29, 2018

Updated by Vijay Kumar Yarlagadda™ For 10 mins it showed 3 Rs but still I am charging the amount. almost like 2 hours it deducted.

Verified Support

Nov 30, 2018

Zoomcar Customer Care's response Hello Vijay,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar