[Resolved] Zoom Car — pedl cycling

Sarosh Chopra

from Bengaluru, Karnataka

Address:

Pune, Maharashtra, 411014

This is extremely urgent. I started a trip on the number, [protected], Under the name of Sarosh Chopra, Cycle Number - 3240193. I did exactly what I''m supposed to do when starting a trip.I unlocked the cycle, parked it at a station and clicked on "End Trip". For 3 hours the trip did not end. When i got done with college and returned to the station to unlock a Cycle, my trip had not ended still.

According to your unprofessional app, It states that if you leave a cycle at a station for more than 10 Mins, it automatically ends the trip for you. Contrary to this stupid message my trip did not end. I tried ending the trip again at least 10 Times, untill on the 11th time, I get a message saying that the station is full.

What kind of service is this ?

You guys have Horrible and I mean Horrible Customer Service and an Unresponsive and Pathetic User Experience Mobile Application.

Refund my money and stop acting like thieves.

+3 photos

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Dec 27, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Zoomcar Customer Care's response Hello Sarosh,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar