[Resolved] Zoom Car — pedl - fraud in payment collection

vaishnav vankadari

from Mumbai, Maharashtra

Address:	560047
Website:	Zoomcar Pedl

This is absolutely ridiculous. For past 45 min, i have been trying to end trip but it is not happening. Either it forever eternity keeps sending request or gives error message saying ‘something went wrong’. And for all the while, you have been charging money to my account and it is still going on. This is absolute fraud. Fix the problem at your end and end the trip. And immediately reimburse the money to me.

I ended the trip at 1hr 27 min.

Worst part is, there is no helpline, no call center and there is no way to log a complaint in your app. What sort of company are you running???

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Jan 13, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Zoomcar Customer Care's response Hello Vaishnav,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar