[Resolved] Zoom Car — pedl payment issue - extra amount deducted

Renu21

from Shimoga, Karnataka

Address:

Bangalore, Karnataka

Hi team,

I booked a cycle 3190433 stationed at my office location & used it for around 15 - 19 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 40 minutes ride. Could you please assist in ending the trip. Kindly have a look on the issue and resolve on priority.

Cycle number 3190433
Name - renu
Area - bsr mantralaya, iti layout, sector 2, hsr

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Dec 25, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry for the inconvenience caused. We request you to follow the below steps and raise your concern, we shall have a check and do the needful.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Ramya. S

Nov 15, 2018

Updated by Renu21 Hi,

Before logging the over here I did the same. But there is only help section. No option is there to log a complain.

Please resolve it ASAP

Thanks

Verified Support

Nov 19, 2018

Zoomcar Customer Care's response Kindly share the below details for us to have the issue checked.
Cycle #:
City:
Email ID:
Contact#:

Regards,
Imran
Zoomcar