[Resolved]  Zoom Car — pedl rent cycle trip did, not end resulting overcharge loss of free time and suspended service

Address:	Kolkata, West Bengal, 700156
Website:	pedl.zoomcar.com

I have been subscribing Pedl (Rs. 49 per month with 1 hr free time) for last couple of months at New Town, PIN 700156 (Kolkata).

Yesterday, I took Pedl cycle number 3174880 from New Town bus stand to rode to the NKDA market in 5 minutes, parked at cycle point and tried to end trip many times.
But the app did not end the trip.

Then I went to get vegetables from the market, but it did not end trip automatically after 10 minutes as it is supposed to do. I tried again but the trip did not end.

Your help was of no help as it has a set of stupid options which effectively lead to "Try Again" "No, thanks" "No refund" " No end trip request in last 5 minutes" and so on.
After about 5 hours the trip ended after I called your Chinar Park outlet.

5 min use - 5 hours charge
for no fault of mine.

I lost all my free time for the day on the top of it I was charged Rs. 8/-
And I had worry for all the time. I desperately tried find how to contact you without success!

I have similar experiences before also. And I was charge and my renting time was not adjusted with my free time on 19th October 2018.

I pray:

1. You (Pedl) improve the Mobile App
2. Improve the help so that it really helps.
3. Clearly indicate phone number where I can contact an employee who can help.
4. Clearly indicate email address where I can contact.
5. Return all the excess amounts charged and all my free time lost by extending my subscription. I do not know how you can reset my worries and anxieties caused by your bad apps.

yours sincerely,
Alakananda Mukhopadhyay

My details:
1. My phone number used to book cycle is ...
2. Cycle number was 3174880
3. I took cycle from New Town bus stand to NKDA market (5 minutes)
4. Date: 15 November 2018 Time:9:19 to 2:13 pm.