[Resolved] Zoom Car — pedl trip issu3

Drona Negi

from Bagalkot, Karnataka

Address:

Bangalore, Karnataka

I'm drona negi registered on your app with the number [protected]. I tred to start three ped trips in the morning without success and ended each one from my side as the locks wouldn't open. Now your app shows a continuing trip for me from three hours or so and is further asking me for money on top of my one hour subscription quota. Please cancel this trip and nullify charges and review my allotted usage for today since i have not used your bicycles for a singl3 minute today

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Jan 16, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar