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[Resolved]  Zoom Car — pedl trip not ending from more than 24 hrs

Address:Pune, Maharashtra, 411014
Website:Zoomcar.com

I started the trip on pedl at 8:22pm on 29th september and after around 25 mins i parked it at a reserved parking lot. I tried to end trip after that till now atleast 15-20 times but no success. It has already charged me 162 rupees.
Also i have tried it to stop as different times of the day but it didn't work.
Could someone please look into it.
Cycle number : 3168852
Name : amit singhal
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Nov 7, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2018
Zoomcar Customer Care's response Hello Amit,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar
Complaint comments 
2 Comments

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Comments

After finishing travel through Zoom pedl from indiranage metro to jeevan bheema nagar, the trip is not ending via app. I have to pay excess money (9 times). There is no number or email we can complaint about. It happens two times. Yulu is better compared to zoom pedl though their prices are high, their app is excellent and genuine.
Reply
Zoomcar Customer Care's response, Oct 3, 2018
Verified Support
Hello Simhachala,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on a priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar
I have lock my zoomcar padel cycle within 25mins but it took additional 40 mins to end my trip and charge me 300%. It's very unethical and time consuming.
Reply
Zoomcar Customer Care's response, Oct 3, 2018
Verified Support
Hello Chandi,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on a priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar

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