[Resolved] Zoom Car — pedl unable to end trip and got outstanding amount

Ashok 91

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

Hi team, few days before i took pedl cycle and i can't able to end the trip in any stations. I have tried in many stations and end trip not happend in any stations. But i kept the cycle in one station and locked the cycle and before automatic endtrip will happen after some times but it not happend for my trip and now its showing outstanding amount of some 6000 need to pay.
Please help me on this..

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Jan 23, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

Zoomcar Customer Care's response Hello Ashok,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim

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Comments

Diptiranjan sethi

from Tirunelveli, Tamil Nadu

Used PEDAL cycle no.3224051
use only 11 min, and trip cost 6.00 rupes .and cycle luck -end trip and came to my house after 25 hours open zoomcar app it is running can't stop (end trip) currently running unable to end trip It's been 25 hours 10 min cost-rs-456 please stop the trip and help

Diptiranjan sethi's reply, Dec 15, 2018

please stop

Diptiranjan sethi's reply, Dec 15, 2018

finally uninstall zoomcar app

Zoomcar Customer Care's response, Dec 18, 2018

Verified Support

Hello Diptiranjan,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim