[Resolved]  Zoom Car — pedl zoomcar cycle

Hi,

Yesterday after cycling for sometime, i locked it and when i try to unlock, it says "cycle unlocked" but am not able to move the lock slider.

I cant even end my trip and make any payment. The cycle number 102317 and 100994 (Which was taken by my friend having same issue) now i had to leave it at my apartment since i cant unlock and leave it at pedl station.
This is annoying technical issue or an innovative way to charge more from users since as in my case it exceeded more than 15hours since i started my trip.

Thanks!
Was this information helpful?
No (0)
Yes (0)
Feb 16, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2018
Zoomcar Customer Care's response
Hello Anandha,

Greetings!

We apologize for the inconvenience caused. This is definitely not the experience we aim to provide to our customers. We have intimated the concerned team to reach out to you at the earliest.

Regard
Wasim
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5657
    Pending
    12
    Resolved
    2592
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information