Zoom Car — Pending Refund-Zoomcar

I booked a car at Zoomcar for a day's travel. The demanded a security deposit of Rs 5000 which I paid.
I had to cancel that booking due to some unavoidable circumstances the booking shows completed and a pending refund of Rs.5832 It's been 2 weeks since I cancelled the booking. There is no response from their customer care side neither they have processed my refund.