[Resolved]  Zoom Car — poor experience

Address:

Bangalore, Karnataka

Dear sir,
We have seen a lot of our customers using v cool zoom cars and decided to use your services for our trip to bhavnagar from ahmedabad. Our intial selection was a i20 at the international airport station but was cancelled as we could not upload our details on time. Hence while we were on flight we got some one frpom our office to do the same which he accidently did at the pulin society naroda parked car. This where our iseries started. We came to know that there is no flexibility to make it an airport pick up or for that matter change the car to a pick up from the airport station. Although i must say it was our mistake to take the wrong pick up place and you ave your own problems as well i take it in the right spirit. We finally tracked tge place to naroda and ter was a blue i20. It was in absolute contrast to what we have seen otherwise as well as what is parked at your airport station.. It was scratched on all sides, tail light broken and the worst... It was a dirty vehicle. Upon calling the cotact mr rusi shah, e infoirms me that the car had just arrived from a previous trip hence it was dirty... Ther was no zoom car branding on it as weell. When i told the gentleman to come across to unlock as well as help us with the procedure since we were first time users as well as our cell phone batteries were low. He was like "no i cannot help u. You have to do it by the app." eventually we got our way around it and then we realised there is no fuel in it. When i called him up, he says you can fill it. We will refund you. There was total flexibility this time as it suited him very well. I had opted for a full fuel and blocked the am on the card and now i would have to spend more and wait for a refund. Upon asking him if we could return the car at the airpoprt station we were told it has to be returned at naroda itself. Once again a case of a one sidede flexibility. While returning the car we again asked rusi shah to check it but he very promptly parroted"its a self drive and self hgelp scenario" repeated attempts tp end the ride via app was not happening with an error on the system. Finally the call center hgelped us out with it. While i appreciate the help from the call centre, the questions i have are

Why is it so rigid to malke anycganges to the booking even if i do it within 5 min of making the booking? P[lease understand that sometimes we are not aware of the geography of the place and we make mistakes, but ok since it maybe your company policy i can only offer you suggestiobns if you allow me.

Why was a dirty car, both on the inside and outside alloted to us? I am sure this is a no compromise and there is no justification for this

No zoom car branding... Not even a peeled sticker. Just yellow 3m tapes on the side

No fuel in the car, despite a request for a fuelled car

Tail lights broken, isnt this a very big compromise.
Iam sorry i am not trying to threaten you or extort anything from you but i have not seen any cars of such descrition wheather in bangalore, pondy, mangalore or even your depot at hansol