[Resolved] Zoom Car — problem in locking the cycle and ending the trip in app

NGautam0105

Address:

Bangalore, Karnataka

"this is extremely urgent" cycle number : 3217241
Unable to end the trip. Parked the cycle at pedl station but unable to lock the
Cycle. So i could not end the trip in app also.

I unlocked the cycle today morning, and reached the destination in 15mins. I found the nearest pedl station and parked there.
I tried to lock the cycle, but could not lock the cycle for some reason.
I even sent a mail to "[protected]@zoomcar.com" but no response till evening.

And the main issue is the clock is still ticking and money is deducting from the linked account.

"and also need a refund/ cancel the amount to be paid."

End my trip asap

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Jan 24, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

Zoomcar Customer Care's response Hello Gautam,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim