[Resolved] Zoom Car — provided damaged vehicle and overcharging amount for breakdown

Quadri1993

from Hyderabad, Telangana

Address:	Hyderabad, Telangana, 500006
Website:	www.zoomcar.com/hyderabad

I was provided with a vehicle and after 3 days of driving the clutch plates were not working, and there was a breakdown far away from my destination, so I asked the customer service to toe the vehicle, they did. And 15 days now the zoomcar is asking me to pay an amount of 10000 as a charge to repair the vehicle. They are not even agreeing to share the details that I asked, (ex:- service details of the vehicle before me picking up the vehicle and what service they have done, the stats of the working clutch before me picking up the vehicle and in my driving) so if it's due to my negligence I can cooperate. But they are not agreeing to anything and they just want me to pay 10000 through the phone without showing me the reports. It was my wedding in those days. The Tyre and stepny was already punctured, the hand breaking was not working. They just painted the vehicle so that it would work for few days and after that it got breakdown. Please help

Was this information helpful?

No (0)

Yes (0)

Aug 28, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Jul 21, 2018

Updated by Quadri1993 Forst they send me this message

(Hi Syed Raziuddin Qadri, For your Booking JPS64IIXB, No charges are outstanding nor is any refund due. If you have uploaded any bills for reimbursement, the same would be reviewed within 48 hours. Hope to see you Zooming soon!)

And then they call me up and say to pay 10000

Verified Support

Jul 23, 2018

Zoomcar Customer Care's response Hello Syed,

Greetings!

We completely understand your concern here. Unfortunately, we will no be able to share the service report. However, we did have a check and see that there were no complaints raised regarding the vehicle condition during your reservation. We regret to inform you that we will not be able to reverse/alter the damage charges levied.

Regards,
Rohit

Jul 23, 2018

Updated by Quadri1993 Atleast you have to consider my efforts and reduce the charges or provide me time for that.

Jul 23, 2018

Updated by Quadri1993 And also you are not agreeing to share the r ports of what I have done to your vehicle. And you want me to pay a huge amount just on phone. Does this justify your service. What is the proof that what you are saying is true.