[Resolved] Zoom Car — providing an unconditioned vehicle | |||||
Hi my name is mohan i have booked zoom car (Scorpio) from tirupati for 360 kms on march 5 2018. I taken the vehicle rided and intimated to the parking person that pickup condition of the vehicle was poor he said no sir there is no problem with vehicle but when i try move fast i mean accelerates vehicle to speed up it was unable to speed up because it's clutch plates are damaged i didn't noticed that after riding just 17 kms the vehicle was unable to move totally collapsed. They provided an stupid vehicle. To me it was a huge humiliation in front of my friend's who doesn't know about zoom car and i explained them about zoom car but zoom car totally spoiled my day and it was my first ride. Still they refunded my money For ride 3671₹ Security deposit2500₹ Total. 6171 In worst condition how could be a good condition vehicle should be breakdown for just riding 17 kms totally. Expecting a good news will reaches me soong by returning my money 6k rupees. Was this information helpful? | |||||
Apr 9, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Mar 09, 2018 Zoomcar Customer Care's response Hello Mohan, Greetings! We understand your disappointment here. This is definitely no the experience we aim for our customer while Zooming with us. Request you to share us the booking details for us to have a check and do the needful. Regards, Kiran.S | |||||
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