[Resolved]  Zoom Car — providing an unconditioned vehicle

Address:517501
Website:Zoomcar

Hi my name is mohan i have booked zoom car (Scorpio) from tirupati for 360 kms on march 5 2018. I taken the vehicle rided and intimated to the parking person that pickup condition of the vehicle was poor he said no sir there is no problem with vehicle but when i try move fast i mean accelerates vehicle to speed up it was unable to speed up because it's clutch plates are damaged i didn't noticed that after riding just 17 kms the vehicle was unable to move totally collapsed. They provided an stupid vehicle. To me it was a huge humiliation in front of my friend's who doesn't know about zoom car and i explained them about zoom car but zoom car totally spoiled my day and it was my first ride. Still they refunded my money
For ride 3671₹
Security deposit2500₹
Total. 6171
In worst condition how could be a good condition vehicle should be breakdown for just riding 17 kms totally.
Expecting a good news will reaches me soong by returning my money 6k rupees.
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Apr 9, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2018
Zoomcar Customer Care's response
Hello Mohan,

Greetings!

We understand your disappointment here. This is definitely no the experience we aim for our customer while Zooming with us. Request you to share us the booking details for us to have a check and do the needful.

Regards,
Kiran.S
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