[Resolved]  Zoom Car — quality less tyres and fraud in the name of damage charges

The tiers were in completely daged state.. Like no life time for them. Front left and back right. I have noticed it after 1 hour time of start time n took pictures of them.
Second audio device / music system is in worst state with non working condition, no data cable, no charging port attached. And gear box is unstable
Your assistance there in location was telling no time to make them repair as immediate booking was there. He told like you can cancel if you don't want this and about refund i have to request with customer care.in very last min giving me no choice. Which customer is ready to take such cheap quality tired vehicle risking his life n with out music system for a long trip.?? I don't understand what maintainence were they doing.
There was a small incident due to those quality less tiers and full damage charges 10000inr are applied on me for minor damages. It is your tier quality. It got bursted just like that on speed braker. Through which you have risked my family life with those quality less tiers and that non stable gear box with no audio system, data cable, power socket n no life tyres.
Also your representative insulted me infront of that crowd at drop off time like you pay amount n leave r we go leagal case now you will be arrested.in such a way. I requested your customer care operative for some days time and atleast till you upload bills to me so i would check and pay that accordingly. None of your representatives supported us. You guys treated like us like thieves n humiliated in front of public keeping us to stand for long time there in parking n questioning about whether you pay r handover license.

As i am good customer and looking for maitaining in long term services from you i want refund of damage charges 10000 inr you took as it occured due to your tyre quality maintainence. N my booking amount refund 3900 inr as bo music system, data cable, power socket, bad tyres or please check images n vedio accordingly.
If there will be no refund i won't be able neither continue services nor refer any one to your services..
+2 photos
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Jan 9, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Nov 18, 2017
Updated by Asrith Ashu
JPS6T6M1K is booking id.
Verified Support
Nov 24, 2017
Zoomcar Customer Care's response
Hello Asrith,

Thank you for the details shared. Kindly allow us some time we will have the issue escalated to our concern team and reach out to you soon with an update.

Regards,
Kiran.S
Dec 02, 2017
Updated by Asrith Ashu
Hi kiran
Thanks for response. I will be waiting for your reply and Requesting for refund asap.

Thanks &Regards
Asrith Talasila
Verified Support
Dec 06, 2017
Zoomcar Customer Care's response
Hello Asrith,

Greetings!

We did have a re-check and see that the damage charges levied are valid. Unfortunately, we will be unable to do much in this regard.

Hoping for your kind understanding.

Regards,
Kiran.S
Dec 19, 2017
Updated by Asrith Ashu
Zoom car proved again as Great.n awsome people in. Cheating customer.
Complaint comments 

Comments

I cancelled my booking but i dint receive my refund money. And too no response for customers for my report... They told that refund reflects between 10 to 15 days.. 1month over i dint recieve my refund.. Zoomcars Cheating me... I want my money back

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