[Resolved] Zoom Car — re-upload of driving licence

Shagy91

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560037
Website:	zoomcar.com

Hi,

I had used my friends DL while booking our last trip but my email ID and mobile number. Now that they have verified with his DL, I'm not able to change/re-upload my own DL.

Zoomcar customer care is saying that they can't change/delete already verified DL. Neither I'm able to create separate account as my mobile number has already been registered.

Do know what to do in this case. Not able to call zoomcar support directly to resolve this.

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Sep 18, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2018

Zoomcar Customer Care's response Hello Shagy,

Greetings!

We did review your issue. Please send an email to [protected]@zoomcar.com, sharing all necessary details regarding your concern.

We shall check and help you out with the same.

Regards,
Sowmya
Zoomcar