[Resolved] Zoom Car — refund amount not initiated

Pree008

from Bengaluru, Karnataka

Address:

562110

I did a zoomcar booking on 31/12/2108 till 1/01/2019 and i have completed my booking without any damage and i had a security deposit of 3000 rs which need to be refunded but still it is 8/01/2019 and refund has not been initiated and showing pending and on other way it is showing refund amount zero.. Please look into this matter and have my amount refunded as soon as possible booking id is - jps6fqtpl

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Feb 12, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Zoomcar Customer Care's response Hello User,

Greetings!

Upon checking, we see that the refund was not released due to a technical glitch. We have rectified the same and released the amount through IMPS. We have sent an email with a link to your registered email ID. Request you to login to your Zoomcar account through a desktop and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the application under the respective booking ID.

Regards,
Appachu
Zoomcar