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[Resolved]  Zoom Car — refund amount not initiated for booking: jps6xnsk1

Address:Chennai, Tamil Nadu

Hi,

My trip booking id is jps6xnsk1. As i had to cancel the plan due to rain, i have cancelled the booking on 16th october and the app said the refund amount of rs.7170 will be initiated. But the amount is not refunded even after 3 weeks. I have tried calling the customer care number and tried sending emails, but i did not get a response. Please help with the same.

Thanks
Rathish
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Nov 3, 2019
Complaint marked as Resolved 
Amount refunded
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2019
Zoomcar Customer Care's response Hello Rathish,

Greetings!

We are sorry to know that you have not received the refund. We did have a check and we have now created the refund through IMPS, an option stating "Get Refund" shall get highlighted under the respective booking ID in your application. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account.

Regards,
Ramya. S
Complaint comments 
2 Comments

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Comments

Yesterday I tried to book a car and booking got failed twice. Money also got deducted. I wrote a mail to support team but there was no response. I couldn't find any customer support number.

Reply
Zoomcar Customer Care's response, Nov 6, 2019
Verified Support
Hello Suraj,

We are sorry to know that the amount is debited from your account and for not being responded to the email. Please share the email ID for our reference, we will have this checked and we will share an update.

Regards,
Ramya. S
Hi,
I was illegally charged an amount of Rs.1496 which got auto debited from my account.
I filed a complain to my bank regarding an auto debit, which is a fraud by itself.
The bank says that the zoomcar merchant isn't responding.
It is such a shame to see Zoomcar work like that.
Such Thieves.
Reply
Zoomcar Customer Care's response, Nov 6, 2019
Verified Support
Hello Kanish,

Greetings!

We apologize to know that there is a discrepancy in the billing. Kindly share the booking ID, we will have this checked.

Regards,
Ramya. S

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