[Resolved] Zoom Car — refund amount not received

pd11

from Pune, Maharashtra

Address:

Pune, Maharashtra

'respected sir/madam,
I had booked a car a month ago but due to unsuccessful license verification my booking was not completed, the amount which i paid was supposed to be refunded in 15 working days but its has been more than 1 month and still my amount is yet to be refunded in my account.. I tried calling zoomcar office (Hinjewadi) but they were least intrested in listening to my problem, i checked in my zoomcar app it says the booking amount is refunded but it is not reflecting in my account, please make a note and do the needful as soon as possible.

Was this information helpful?

No (0)

Yes (0)

Sep 18, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Zoomcar Customer Care's response Hello,

Greetings!

Firstly, please accept our sincere apologies for the inconvenience caused. We understand your disappointment with the cancellation.

We have strict policies regarding the driving license as that is the only document we verify for customers to avail the service.

Request you to share us your booking details at [protected]@zoomcar.com for us to check on your refund stated and go the needful.

We once again apologise for the inconvenience convenience caused.

Regards,
Zoomcar.