[Resolved]  Zoom Car — Refund for cancelled trip pending from 5 months

It's been 5 months that I haven't received my refund for a trip cancelled due to pandemic.
Always they have fooled saying give us 10 days or 2 days and so on but it's been 5 months and yet not received our refund. The amount is big and we are following up since a long time. The team says it's processed but I haven't received any such amount. Even the app shows processed and they are not giving clarity also.

I have lost my job due to COVID and emergency finances have to be arranged.
The customer complaint number is disabled and now even the one on which we used to connect last few times.
KINDLY HELP