[Resolved]  Zoom Car — refund has not been initiated for 2 payments zap subscription

I tried with two credit cards to pay for zoom subscription. Initially money was not deducted hence i tried twice. Later after 3days money was deducted from both the cards and even zoom accepted it. After that in fact my zap subscription was rejected as the documents were not approved. Then they will have to refund entire money which was deducted. It was accepted by zoom car as well. But they have not initiated the refund yet even after more than 4 weeks now. Their phone will never work. It will ask to press 7 but will say wrong no when you do that.
Even if you raise mails also they will send irrelevant replies but not resolve it.
But the refund around 64000 rupees has not been processed yet. Below are the ref ids
Pay_c8mp3xxx88dc5c, pay_c8m6hphmy5sfc9

Attaching the communication with zoom car also.