[Resolved] Zoom Car — Refund has not been processed from more than 2 months

GAURAV MARGHADE

Address:

Pune

Hi,
I have spoken to zoomcar representatives many times, and everytime i am getting different answer that, you will get the refund in two weeks, you will get refund in 48 hrs etc. Once they said you will recieve a link and after filling your account information you will be given refund instantly, but nothing has happened.
It's been more than 2 months now and i am fed of service, zoomcar has given me.

I spoken to mr. Pasha who has adviced me that i will get a refund within two weeks. And also adviced me to email you to get the written confirmation of it.

I did write a email and i did not get any response.

They are conning their loyal customers and i don't think i will be using their services ever again.

Total amount of rs. 8868 is pending.
Please refund it back.

My booking id are.

Jps6npua7

Jps6n1hfw

Thanks,
Gaurav

+1 photos

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Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Gaurav,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are working on initiating the refund, we will ensure it is done soon and notify you once the refund is processed.

Regards,
Appachu
Zoomcar