[Resolved] Zoom Car — Refund is not yet recieved

ubaid muhsin

from Bengaluru, Karnataka

Address:	560094
Website:	zoomcar.com

My booking got cancelled due to submitting of duplicate license on 2nd of jan, dey ask for adhar card even i submitted dat also but dey dint accept my booking.i paid 9000.today is 20th of jan...its been 18 days till nw i didnt get my money back...im realy happy with the facilities dos u r giving to the customers ...but its realy disappoinment dat u r not serious about the refund procedure..its not fair to keep customer to waiting for long...so kindly please payback my money...

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Feb 26, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Jan 20, 2017

Updated by ubaid muhsin booking id :JPS6VBG3

Jan 20, 2017

Updated by ubaid muhsin SRY..BOOKING ID IS -- JPS6VBG38

Verified Support

Jan 26, 2017

Zoomcar Customer Care's response Hello,

Greetings!

Firstly, please accept our sincere apologies for the inconvenience caused. We understand your disappointment with the cancellation.

We have strict policies regarding the driving license as that is the only document we verify for customers to avail the service.

The refund has been initiated back to the source of payment. The amount will reflect in your account in 5- 15 business days (excluding Saturday, Sunday and Public Holidays).

Please feel free to revert for any further assistance.

Regards,
Zoomcar