Zoom Car — Refund issue for security deposit

Zoom Car — Refund issue for security deposit

S Sangeroyal

We have booked a car on 11th july 20 with security deposit of 3000. Even after more than 30 days refund not received and customer care lazy people informing again and again 10 days for processing. I will not recommend anybody zoom because of this issue and they are cheating customers by simply informing refund will be within 7 days. Was this information helpful? No (0) Yes (0)
Zoomcar customer support has been notified about the posted complaint. Aug 15, 2020 Updated by Sangeroyal Booking ID JPS6N59S6 Verified Support Aug 23, 2020 Zoomcar Customer Care's response Hello User, Greetings! We definitely understand your disappointment here with regard to the delay caused in processing the refund. We are working on processing your refund, however, due to the COVID 19 pandemic, we have been facing certain internal issues, therefore, the unexpected delay in processing the refunds, we are requesting some more time so that we are able to clear all refunds. Regards, Imran Zoomcar Aug 24, 2020 Updated by Sangeroyal We are waiting for the last 45 days. Same response getting from your side. Because of this issue we booked cab 3 times with other cab companies. If you are doing same thing in other refunds it will be a problem for customers to book the cab again with you. Sep 06, 2020 Updated by Sangeroyal Any updates on the refund? Still waiting for the refund. Almost 60 days gonna complete. Whether you will process it or not. We are informing all of our contacts to not book car with Zoomcar. They will loose their money unnecessary. Cheaters
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Sangeroyal

Any updates on the refund? Still waiting for the refund. Almost 60 days gonna complete. Whether you will process it or not. We are informing all of our contacts to not book car with Zoomcar. They will loose their money unnecessary. Cheaters