| Address: | Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071 |
I have made a booking JPS6N1YBG which was scheduled on 18.05.2020. Due to the pandemic, situations were not favourable and had to cancel the booking. The Booking amount of Rs. 7011/- after deducting the cancellation fee of Rs.200- is not yet received.
I have been writing mails to them continuously since 2 weeks yet there is no response from their end. It's difficult to get them on a call either.
The App shows that the refund has been initiated and completed in "contact us" tab but shows that the amount is pending in "my bookings" tab.
Further, I have a similar transaction with booking ID JPS6N1XOA where the refund amount involved is Rs. 808/- Herewith forwarding you the screen shots of the same.
Further, in addition to the above, in one of the booking, there has been a break down of vehicle due to which an accident occurred and I had to leave the car way ahead of my destination. In this particular journey, I have put a fuel amounting to Rs. 2000/- as the company normally reimburses the fuel bills if the booking made is inclusive of fuel. However, due to the break down situation, the company has denied the reimbursement of the fuel bill.
The Rs. 2000/- fuel is in the car, I have not reached my destination, accident occurred due to car break down, and car break down happened because the car is not in condition.
I have been trying to explain the same to the consumer car department of Zoom car but as said, no proper response and they have closed my request asking me to pay an amount of Rs.1000/- towards the Vehicle damage. Even if that's the case, I asked them to adjust the same with the fuel reimbursement bill of Rs. 2000/- which they denied. The booking ID for this incident is JPS6N19ZF.
I have been trying to get my amount back and tried of sending them mails and asking them to make a call so that I can explain all this. But, as said, they don't Respond!
Kindly make note of the above mentioned details and do the needful at the earliest.
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