Zoom Car — Refund not initiated booking id jps66npkg

Address:

c 605 shraddha heights vanvihar colony opp kamgar nagar satpur nashik

Hi my booking id is jps66npkg i booked this car on 31st of january 2020 and cancelled it on 14th of april due to covid 19. I got their mail for the cancellation on the same day itself. Since then i tried calling the customer care many times and they just said that you will get your money in 7 days, every time i called them they just answered very rudely that you will get your money and we are not interested to keep your money in the last call to customer care they again assured me that you will your money once the lock down is over but they still haven't refunded my money.in their policy it is clearly written that if you cancel 500 rs will be deducted and rest of the amount you will be receiving within 6 to 7 days but as on today ithas been 51 days and still i have not recieved my money. And hey dont even reply to the complaint mails