[Resolved] Zoom Car — refund not initiated by company

AakaSh Gehlot

from Handia, Uttar Pradesh

Address:	Jaipur, Rajasthan, 0141
Website:	Zoomcar.com

My ride is completed on 11/11/2017 and 16 days had gone at the time of booking they charge 5000 security and my ride include fuel by company and on the time of riding I had paid the fuel charges as I'm driving and then they assure to give refund of rs5740 after receiving all charges up-to 15 days but yet refund is not reflected in my account there policy tells about up-to 15.days they will pay but yet refund not received. Only message show processed refund.

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Dec 29, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Nov 24, 2017

തണൽ തണൽ's response Call [protected]

Verified Support

Nov 28, 2017

Zoomcar Customer Care's response Hello Aakash,

Greetings!

We did check the above issue and see that the refund is processed on 12/11/17 to the source account which was used while making the payment. Hence, kindly check the respective account and revert if you still have not received the refund.

Regards,
Appachu
Zoomcar

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Comments

ത

തണൽ തണൽ

from Bengaluru, Karnataka

I already driving licence upload then my new licence why not upload

PREM PANCHAL

from Udaipur, Rajasthan

sir i was zoom car book and ride complete on 11april2018 2'o clock start time and end trip 6'o clock bht i was in time beforeend these trip 4:35 Pm
and sir 40hr. complete but fix deposit payment 5000 not refund in my account
ride after payment was not transfer in my account
40hrs complete its too late for transfer payment in my account