[Resolved] Zoom Car — refund not initiated for the fuel

Sunny_Anand

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

The booking id jps66iad6 was completed on 1st nov 2019. The booking was done including fuel but when i picked up the car the fuel level was too low. So i filled the fuel and continued the ride. I submitted the fuel bill after completion of the booking and uploaded it zoom car app. But it wasn't refunded till now. It's been a month i completed the booking but the amount wasn't refunded yet.

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Sep 20, 2021

Complaint marked as Resolved

They have compensated me with the credits in zoom app. Satisfied!

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

Zoomcar Customer Care's response Hello Sunny,

Greetings!

We are sorry to know that you have not received the fuel refund. Upon checking, we see that you have shared the sale bill, we are sorry we will not be able to process the refund. Hoping for your understanding in this regard.

Regards,
Ramya. S

Nov 28, 2019

Updated by Sunny_Anand Hi Ramya,
I wasn't aware of other bill to be uploaded, there was no instruction given prior to the booking. And atleast by looking at the fuel level we come to know that I have filled the fuel. Its really sad to hear such response from Zoom car. Expecting a better service.

Verified Support

Nov 29, 2019

Zoomcar Customer Care's response Hello Sunny,

We regret we will not be able to add the fuel refund without the bill, however, the same shall be added as driving credits into your Zoomcar account, we request you to confirm the same so that we can add it.

Regards,
Ramya. S

Nov 29, 2019

Updated by Sunny_Anand Hi Ramya,

That would be great. Please proceed.

Verified Support

Nov 30, 2019

Zoomcar Customer Care's response Hello Sunny,

As per your confirmation, we have added the fuel refund amount as driving credits to your Zoomcar account.

You will be able to view the credits under your account.

Regards,
Sowmya

Dec 03, 2019

Updated by Sunny_Anand Hi Sowmya,
Yes I have received the credits.
Thank you