Zoom Car — Refund not made for more than 60 days

I have booked couple of zoom car for different dates during the time when they gave 100% bumper sale.

But accidentally the time period which i have booked become home quarantine because of covid-19 all over India. So I cancelled the booking.

After cancellation I have waited for 1 month believing that I will get my money back. But I didn't get. So atlast after 45 days of waiting I lost hope of getting my money back. So I have started sending emails to the team. But no response from them even after continuously sending mails for a week.

Then I have tried contacting through phone. So I called customer care executive. No one picked the call even after continuously waiting on the call for 40 minutes. Then I hung the call thinking about covid-19 so no one will respond.

After I hung the call within 15 minutes I got a call back. I have explained all my issues also stated that I hav to pay amount to bank if I tell them that zoom car people didn't returned my money will they accept it. After hearing all my points she told my that within 24 hrs my money will be back in my account.

I waited for 48 hrs but my money didn't came back. Then again I contacted customer care executive. Again one more girl made call back and listened to all my issues and she replied that I will get my refund back within 31st of may 2020.

Today is 28th may 2020 and I want to clear my bank debits last by 31st may. So I lost my control and called customer care executive. One boy has made a call back and speaking in a very tough manner says that i[censored] want money zoom team will only decide after 31st may 2020. To create funds only zoom team has approached people for 3rd time with its 100% discount. If they get funds they will refund money back otherwise it will take more time.

I have lost all my hope of getting my hard earned money back of 28 K( thousand). So I told him that I will make complaint against zoom car. For that he replied simply by saying whatever you wish you do. Now I don't know how to get my money back from them. Even 3 more booking of higher value is pending.

Please don't fake common people like this and pull their money.